Privacy Policy
1 Privacy Policy Overview
Sago ("we", "us", or "our") values your privacy and is committed to protecting your personal information. We comply with applicable privacy laws including the Personal Information Protection Act of Korea and relevant U.S. regulations.
This Privacy Policy explains what personal information we collect through the Sago app ("Service"), how we use it, how long we retain it, with whom we share it, and your rights regarding your personal information.
This policy applies to all users of our Service and includes additional provisions for California residents under the CCPA.
2 Information We Collect
Required Information
- Pre-registration: Email address
- Contact Form: Email address, inquiry message
Automatically Collected Information
- Service usage records, access logs, cookies, IP address
- Device information (device type, operating system version, browser information)
- Marketing UTM parameters (utm_source, utm_medium, utm_campaign, etc.)
3 How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: Item location management, cloud backup and synchronization
- Account Management: Registration, identity verification, account maintenance
- Customer Support: Responding to inquiries, handling complaints, sending notices
- Service Improvement: Developing new features, analyzing usage statistics
- Marketing: Launch notifications, event information (only with your consent)
4 Data Retention Period
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected.
Pre-registration Information
| Status | Retention Period | Notes |
|---|---|---|
| Email verified | 2 years | For launch notification purposes |
| After launch notification sent | 30 days | Auto-deleted after sending |
| Unverified (pending) | 6 months | Auto-deleted if not verified |
Inquiry Information
| Status | Retention Period | Legal Basis |
|---|---|---|
| Resolved/Unresolved | 3 years | E-Commerce Act (Consumer complaints) |
Legal Requirements
| Category | Retention Period | Legal Basis |
|---|---|---|
| Consumer complaint records | 3 years | E-Commerce Act |
| Service usage logs | 3 months | Communications Privacy Act |
5 Third-Party Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following cases:
- When you have given prior consent
- When required by law or legal process, or when requested by law enforcement agencies following proper legal procedures
Current Third-Party Sharing: None
6 Service Providers
We currently do not outsource personal information processing to external service providers.
If we need to engage service providers for data processing in the future, we will update this policy to disclose the details of such arrangements.
Current Service Providers: None
7 Your Rights
You have the following rights regarding your personal information:
- Right to Access: You can request access to your personal information and how it is processed.
- Right to Rectification/Deletion: You can request correction or deletion of inaccurate information.
- Right to Restrict Processing: You can request to restrict the processing of your personal information.
- Right to Withdraw Consent: You can withdraw your consent to the collection and use of your information.
How to Exercise Your Rights
You can submit requests via email (97cowtop@gmail.com). We will respond to your request within 10 days.
Exercise Your Data Rights
Use the form below to exercise your data rights.
8 Privacy Officer
We have designated a Privacy Officer to oversee personal information protection and to handle complaints and remedies:
- Privacy Officer: Seungyup Baek
- Contact: 97cowtop@gmail.com
Privacy Complaint Resources (Korea)
- Personal Information Infringement Report Center: privacy.kisa.or.kr (118)
- Personal Information Dispute Mediation Committee: www.kopico.go.kr (1833-6972)
- Supreme Prosecutors' Office Cyber Investigation: www.spo.go.kr (1301)
- National Police Agency Cyber Bureau: cyberbureau.police.go.kr (182)
9 Data Security
We implement the following measures to protect your personal information:
- Administrative Measures: Internal data protection policies, minimizing access to personal data, employee training
- Technical Measures: Encryption (TLS/SSL for transmission, AES-256 for storage), security systems against hacking, access control
- Physical Measures: Access control for server rooms and data storage facilities
11 Changes to This Policy
We may update this Privacy Policy from time to time due to changes in laws, policies, or security practices.
When we make changes, we will notify you at least 7 days in advance through website notifications or email. For significant changes affecting your rights, we will provide at least 30 days' notice.
- Announcement Date: January 10, 2026
- Effective Date: January 10, 2026
12 California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
- Right to Know: You can request information about the categories of personal information we've collected, the sources, purposes, and third parties with whom we share it over the past 12 months.
- Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
- Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information (we do not sell personal information).
How to Exercise Your Rights
California residents can contact us at 97cowtop@gmail.com to exercise these rights. We may request information to verify your identity.
Do Not Sell My Personal Information: We do not sell your personal information to third parties.